Support
We're here to help
Have a question about integration, a transaction, or your account? Our team is ready to help.
Need technical or account help?
Planning something bigger?
Let's talk about your business's payment needs
Our sales team can help you find a payment setup that fits your business's scale.
Frequently asked questions
How long does account verification take?
Verification is usually completed within 1–2 business days once your documents are received.
What happens when a customer's transaction fails?
You can track transaction status in real time from the dashboard, and customers are automatically prompted to try another method.
Does Baiyar support refunds?
Not yet. Baiyar doesn't currently offer automated refund processing. Refunding a customer needs to be handled manually by you as the merchant, outside the Baiyar platform.
What documents are needed for account verification?
Typically the business owner's ID and bank account details for payouts. Registered entities may need to provide additional legal documents.
Can I change my payout bank account?
Yes, from your account settings in the dashboard. Changing your payout account requires re-verification for your security.
What should I do if my API key is leaked?
Revoke the leaked key from your dashboard immediately and generate a new one. Our support team can also help if you suspect unusual activity.
Do you help with migrating from another provider?
Yes, our team can help with data mapping and integration testing before you fully switch over.
How do I report a bug or technical issue?
Reach us via live chat, email, or open an issue on our technical documentation pages for API-related problems.
Do you offer support outside business hours?
Live chat is available Monday–Friday 9am–6pm WIB. For critical issues like a system outage, our team monitors around the clock.